Frequently Asked Questions
- Why should I choose Austin Spencer Collision?
- Honesty and history play a large role in choosing your repair shop. Our store has been family owned for decades, and our employees are friendly and work well with insurance companies. Our history of satisfaction continues to spread our name, which makes us a solid choice for auto repairs.
- Should I look around for different estimates?
- There is no law that requires you to get more than one estimate. Most collision shops in the same area will be subject to the same parts and labor rates. The prices will vary based on how accurate the estimate is to how long it takes for those repairs. It comes down to why you choose a collision shop, not so much a comparison of estimates.
- What kind of training do your employees have?
- Our people are professionally trained craftsman who undergo continual training to provide you with excellent service. To meet your expectations we keep you involved through the process and perform quality work at a fair price. Our shop and employees have earned us a Good House Keeping Seal, and certifications from Underwriters Laboratory and the National Institute for Automotive Service Excellence.
- When will my car be ready?
- When we put together an estimate we can give you an approximate time frame. We follow the certified first plan, which you can view by clicking, When will my car be ready
- Do you accept Walk-ins?
- We do, however if you are on a schedule it's best to call ahead.
- How do I know if my car is "Totaled"?
- Generally insurance companies consider a total loss to be damages that total 75% of the vehicles worth. Value can be determined by condition, mileage, and options among others. This may also vary by insurance company. You can check your vehicles approximate value on the Edmonds.
- The insurance company gave me a damage appraisal I don't agree with, or is telling me where to go. What should I do?
- You do not have to accept the insurance companies damage appraisal, see the "Appraisal Clause" in your insurance policy to resolve differences. Additionally, you are not obligated to use any particular shop to obtain repairs, you choose the shop and authorize the repairs.
- How do I work out the cost of the repairs?
- You are responsible for the cost of the repairs, and a financial arrangement must be made before we can release the vehicle. If you are filing a claim with your insurance company, we contact them to work out the coverage, you will be responsible for the amount of the deductible on your insurance policy.
